Many questions can arise when shopping online, such as about the ordering process, delivery or other topics. Our FAQ page is designed to help you finding answers to your questions. However, if you cannot find the information you are looking for or require further assistance, please do not hesitate to contact our customer service team via the contact form.
Contact
Customer service & information about LLOYD
Order
Information on ordering, cancellation, wish lists, the shopping cart and e-mails
Customer Account
Information about your customer account
Payment
Information on the various payment methods, LLOYD's bank details and refunds
Voucher & Discounts
Redemption online or in the stores
Shipping
Delivery information
Return
Information on returns & complaints
Store-Service
Information on the various services such as Click&Collect or Check&Reserve
Data Protection
Information about your data
Care
Information on shoe care
CLUB RED
Information on registration & termination, the shoe points and much more
Size Chart
Size information on shoes, belts, gloves and leather jackets