CLUB RED


REGISTRATION CANCELLATION

1. What advantages do I have as a CLUB RED member?

2. How can I register for the CLUB RED?

3. In which countries can I register for the CLUB RED?

4. How can I cancel my membership?


MY CLUB RED CARD

1. What are the benefits of my CLUB RED Card?

2. When will I receive my CLUB RED Card?

3. Where can I find my customer number?

4. What do I do if I lose my CLUB RED Card?


SHOEPOINTS

1.What are SHOEPOINTS?

2. How much is a SHOEPOINT worth?

3. How can I collect SHOEPOINTS?

4. When will I receive a voucher for my collected SHOEPOINTS?

5. In which voucher amounts will my collected SHOEPOINTS be distributed?

6. How can I redeem my SHOEPOINTS?

7. Where can I find an overview of my SHOEPOINTS collected so far?

8. What can I do if the number of my SHOEPOINTS is not correct?

9. For which products do I receive SHOEPOINTS?

10. Can I have my SHOEPOINTS distributed at another time?

11. What happens if my SHOEPOINTS balance is between the respective distribution levels?

12. Will my collected SHOEPOINTS be charged back if I return an order?

13. Can I transfer my collected SHOEPOINTS to other CLUB RED members?

14. When do my collected SHOEPOINTS expire?


OTHER

1. Can family members or friends use my CLUB RED Card?

2. Can I use my CLUB RED Card outside Germany?

3. Can I also collect SHOEPOINTS if I have forgotten my card when shopping
at the LLOYD Concept Store or LLOYD Factory Outlet?

4. Can I apply for a partner or second card?

5. Where can I find information on data protection?

6. I am already a Club RED member, how can I link my account in the
online store to my customer number?

7. Is membership of the CLUB RED subject to a fee or charge?

REGISTRATION & CANCELLATION
1. What advantages do I have as a CLUB RED member?

As a Club Red member, you benefit from special attention in addition to your personal customer account. As a member, you also collect ShoePoints with every purchase at LLOYD, which are paid out to you twice a year in the form of a shopping voucher (more information on this can be found under "ShoePoints").
On Member Days or on your birthday, additional promotions and credits await you.
You will also receive varied newsletters about special events and new products from the LLOYD brand.
2. How can I register for the CLUB RED?

Registration is possible via the registration in the online store under this link. If you register here, you will automatically become a member of the Club Red.

Furthermore, the membership application can also be filled out in writing in the participating LLOYD Concepts Stores and LLOYD Factory Outlets in Germany. In addition, you also have the option of completing the membership application in writing at one of our participating LLOYD Concept Stores or LLOYD Factory Outlets.

*If you manually tick the option "I do not want to become a member of the Club Red", you will register in the online store but not in the Club Red.
3. In which countries can I register for the CLUB RED?

Currently, registration is only possible within Germany.
4. How can I cancel my membership?

A CLUB RED membership can be cancelled in writing via the contact form.
MY CLUB RED CARD
1. What are the benefits of my CLUB RED Card?

Your loyalty card is a membership card in the CLUB RED. When you show this card, you also collect ShoePoints in our stationary stores.
2. When will I receive my CLUB RED Card?

After receipt of your membership application, you will receive your personal customer card after approx. 3 weeks at your specified postal address. 
3. Where can I find my customer number?

You will find your customer number on your personal customer card under the barcode. Your customer number has 16 digits and begins with "1888".
4. What do I do if I lose my CLUB RED Card?

If you lose your card, please contact our customer service either via the contact form or by phone on 00800 - 1888 0000 (free of charge) to request a new loyalty card.
SHOEPOINTS
1. What are SHOEPOINTS?

SHOEPOINTS are points that you collect as a member of the Club Red every time you shop in a participating German LLOYD Concept Store, Factory Outlet or in the official German LLOYD online store lloyd.com. The SHOEPOINTS are converted into shopping vouchers twice a year and sent to you.
2. How much is a SHOEPOINT worth?

One SHOEPOINT corresponds to 1€ purchase value.

The payout is in increments of 250 SHOEPOINTS. For 250 SHOEPOINTS you will receive a voucher for 10€, for 500 SHOEPOINTS a voucher for 20€, etc.
3. How can I collect SHOEPOINTS?

With every purchase in Germany in a participating LLOYD Concept Store, a LLOYD Factory Outlet or in the official LLOYD online store lloyd.com you collect SHOEPOINTS.
4. When will I receive a voucher for my collected SHOEPOINTS?

The collected SHOEPOINTS are converted into a voucher twice a year. The conversion of SHOEPOINTS takes place in the spring and autumn of each year.
5. In which voucher amounts will my collected SHOEPOINTS be distributed?

250 SHOEPOINTS =10 € voucher value, 500 SHOEPOINTS = 20 € voucher value, 750 SHOEPOINTS = 30 € voucher value, 1000 SHOEPOINTS = 40 € voucher value, 1250 SHOEPOINTS = 50 € voucher value, 1500 SHOEPOINTS = 60 € voucher value, 1750 SHOEPOINTS = 70 € voucher value, 2000 SHOEPOINTS = 80 € voucher value, 2250 SHOEPOINTS = 90 € voucher value, 2500 SHOEPOINTS = 100 € voucher value, 2750 SHOEPOINTS = 110 € voucher value, 3000 SHOEPOINTS = 120 € voucher value.
6. How can I redeem my SHOEPOINTS?

Your credit is distributed twice a year in the form of a shopping voucher. This voucher can be redeemed for 3 months in participating LLOYD Concept Stores, LLOYD Factory Outlets in Germany and in the official LLOYD online store lloyd.com. If the voucher is not redeemed within the specified period, it will expire.
7. Where can I find an overview of my SHOEPOINTS collected so far?

As a logged-in user in the LLOYD online store, you can view your current SHOEPOINTS status in your personal customer account at any time. Updates after a purchase may only be visible to you some time later.
8. What can I do if the number of my SHOEPOINTS is not correct?

In this case, please contact our customer service via the contact form or by telephone on 00800 - 1888 0000 (free of charge) (8 am - 6 pm).
9. For which products do I receive SHOEPOINTS?

You receive SHOEPOINTS for all LLOYD products in participating LLOYD Concept Stores, LLOYD Factory Outlets in Germany and in the official German LLOYD online store lloyd.com.
10. Can I have my SHOEPOINTS distributed at another time?

No, unfortunately this is not possible.
11. What happens if my SHOEPOINTS balance is between the respective distribution levels?

Points that are below the first or between the respective distribution levels remain in your customer account after the distribution and are taken into account for the distribution of the next season.
12. Will my collected SHOEPOINTS be charged back if I return an order?

Yes, SHOEPOINTS booked for orders you return will be deducted again. 
13. Can I transfer my collected SHOEPOINTS to other CLUB RED members?

No, it is not possible to transfer your collected SHOEPOINTS to other members.
14. When do my collected SHOEPOINTS expire?

Your collected SHOEPOINTS are valid for 3 years after the date of purchase, after which your SHOEPOINTS will expire if they have not been converted into vouchers because no further distribution level has been reached.
OTHER
1. Can family members or friends use my CLUB RED Card?

No, the use of the customer card is only for the member himself/herself.
2. Can I use my CLUB RED Card outside Germany?

No, use outside Germany is currently not possible.
3. Can I also collect SHOEPOINTS if I have forgotten my card when shopping at the LLOYD Concept Store or LLOYD Factory Outlet?

Yes, our staff can search for your name, address and customer number in the system and credit your collected ShoePoints for the relevant purchase.
4. Can I apply for a partner or second card?

No, that is not possible at the moment.
5. Where can I find information on data protection?

Information on data protection can be found here.
6. I am already a CLUB RED member, how can I link my account in the online store to my customer number?

To link your account in the online store to your Club Red membership, please contact our customer service on the free service hotline 00800-1888 0000 (Mon. - Fri.: 08:00 - 18:00). Furthermore, we are also happy to answer your questions via our contact form.
7. Is membership of the CLUB RED subject to a fee or charge?

No, membership of the LLOYD Club Red does not involve any costs or fees.